Frequently Asked Questions.
ZANNZA Online accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, and PAYPAL. With credit card orders, we will not bill your card until we ship your order.
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. EST) are typically processed and shipped to arrive within 5-7 Business Days. Please allow for an average of one additional business day for processing.
All returns must be processed within 7-10 business days of receipt. All returns must request an authorization number from customer service and include the Return Form. Final sale merchandise is non-refundable.
At this time, ZANNZA Online can only ship orders to addresses located within the 48 continental United States as well as Alaska and Hawaii.
Items for exchange are based on availability. Prices are as purchased. Shipping costs are the customers responsibility.
Providing a safe and secure environment for your order information is our top priority. ZANNZA protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology.
Pre-ordered items cannot be shipped at the time an order is placed, but will ship at a later date. It will take from 10-14 days tell your product will be ready for shipping. You will be charged for your pre-ordered merchandise at time of shipment.
No. We can no longer ship to P.O. Boxes. However, orders shipped to A.P.O. or F.P.O., boxes within the United States are automatically shipped via USPS Ground.
ZANNZA is required by law to charge sales tax on orders shipped to most states. Sales tax does not apply to orders shipped to addresses in other states not listed in our policy.
If you have additional questions, please contact a Zannza specialist at 1(516)864-0029 or email us at info@zannza.com.